Officer on duty at Metra during morning commute
by Lynn Meredith
ELBURN—Commuters have been seeing a friendly uniformed face during their morning commutes. From 6 a.m. to 8:30 a.m., an Elburn police officer has been on site since last Tuesday to help with problems people have been experiencing with the electronic meters.
“We’ve been experiencing continuing problems with the pay machines, more so lately,” Police Chief Steve Smith said. “We’re trying to get an idea of the problem.”
Some commuters have said that they have noticed that the machines have started to slow down. The prompts are taking more time than previously.
The machines are owned by the village. The parking fees are collected by the Police Department and used for maintenance, upkeep and enforcement. An electrical glitch that has not yet been identified is slowing down the machines and causing inconsistencies in the parking space print-outs the department uses to issue tickets.
“Nothing is more frustrating than to have a problem and have nobody to ask,” Smith said. “We’re there to help out as much as possible.”
Trustee Jeff Walter said that commuters who are having issues should feel free to talk to the officer.
“He is there to help and is very approachable,” Walter said.