Letter: In response to ‘My family was needlessly scared’
Last week a letter was posted in the Elburn Herald from Jennifer Hall.
She stated that she was terrified when city workers came to her home at 10 p.m. and knocked on her door. Mrs. Hall was concerned for the safety of her family, and no one can blame her for that. However, posting a letter in a public forum stating the time your husband leaves for work, the fact that you are alone with your children, and the ages of your children is not the best way to protect yourself. The only thing needed is your address, and that is just a quick Internet search away.
Mrs. Hall did the right thing by calling 911, and it is understandable that she was afraid, but hiding from possible intruders and not turning on lights or yelling through your door would only affirm that no one was home.
I am sure the family that was experiencing the sewer back-up was appreciative that the city was there within an hour and a half. Mrs. Hall couldn’t understand why the city did not call her before the workers showed up at her door (probably wearing either a reflective vest or uniform). I am guessing that they did not have her number. Looking at a map of the sewer lines wouldn’t give them her phone number. Perhaps this could be a topic of discussion for the city staff and a protocol can be put in place to advise the police if there is a public works emergency.
In this situation, the city workers must be commended. I am glad that they are dependable and would leave their own families at night to respond to a resident’s complaint of a sewer back-up. The situation may have been avoided if the city workers had the opportunity to identify themselves or if their vehicle was close by. I have to assume they were trying to get the problem taken care of as soon as possible and did not realize that anyone was home or awake at the Hall residence.