2009 has been a struggle for many, and I am certainly looking forward to a great 2010. With the new year upon us, I would like to express my sincere gratitude to Al Negri, Elburnâ€™s Jewel store director, for his compassion and assistance on the morning of Christmas Eve.
In the midst of a power outage and many other crises happening that busy morning, I was loading my groceries and discovered my car key was missing. I searched the store and was just standing there wondering how I was going to get to my job and how in the world I lost my key.
I must have looked quite perplexed as I was approached by a very kind store employee offering his assistance. He didnâ€™t hesitate to offer a ride to get my spare keys and quickly found another nice Jewel employee that responded right away.
I found this act of kindness and generosity way beyond the call of good customer service. I later received a call from Jewel that my key was found. I asked the name of the very kind man (Jewel employee) and was told he was Al, the store manager.
I visit Jewel regularly and have been treated well by many Jewel employees, but this was my first opportunity to meet Mr. Negri. This true act of kindness made for a very special Christmas this year. I am sure that many others besides me have had a tough year, but I am so grateful for the wonderful people, like Al, who have made this year brighter.
Thank you so much, and happy new year.