Vehicle body repair company will open 3rd location this month
by Martha Quetsch
Location, location, location.
Those are the three reasons that, for many people, determine where to open a business.
For Marcia and Ken Boyce, Elburn was the ideal place for the third site of their automobile body repair company, Boyce Body Werks is located at 810 E. North Ave.
They like it because it is close to home; they moved from Batavia to a new house in Elburn on Dec. 12. In addition, the village is growing, so the potential for success is great, Marcia said.
â€œIt seemed like a logical choice,â€ she said.
The Boyces were 20-year residents of Batavia, the town in which they founded their business on Paramount Parkway in 1985. Business was so strong, they expanded three times in the original location and then moved to a larger facility on Nagel Avenue in Batavia in 2001.
In 2006, Boyce opened a second location in Naperville. There, the company receives a lot of referral business from the many car dealerships in the area, including those selling Lexus, Toyota and Honda vehicles, Marcia said.
How has the business been able to grow to three different locations? Marcia said Boyce has an ongoing commitment to customer satisfaction that has served the company well.
â€œCustomer satisfaction remains a number-one priority,â€ Marcia said. â€œWe attempt to make the process of repair as stress-free as possible. We’re so sure you’ll be satisfied, we guarantee our services for life.â€
Boyce will work on their clients’ behalf, regardless of the insurance company they have.
â€œWe will go to bat for our customers,â€ Marcia said.
Boyce repairs collision vehicle damage on all makes of vehicles, including some restoration work on older model cars.
Boyce is a family company. Marcia and Ken have two sons who both work for them. Jared is an estimator at the Geneva location, and Kyle is a painter who will be part of the Elburn site’s five-member team. The team also includes general manager Mark Wilson, an Elburn resident who has worked for the Boyces in Batavia for the past two years.
Marcia Boyce is excited about making the Elburn shop part of the community. The current president of the Batavia Chamber of Commerce, she recently joined the Elburn Chamber. The company plans to host an open house for local residents and public officials, Marcia said.
More information is available at (630) 365-9559 or online at www.boycebodywerks.com.
Photo: Manager Mark Wilson (right) and Kyle Boyce examine their work at the new location of Boyce Body Werks on North Street in Elburn. It is the third shop to be opened by Ken and Marsha Boyce who, along with Mark, are now all residents of Elburn. The new shop is currently open for business. Photo by John DiDonna