Tag Archives: Nicole Lamela

Village Board discusses hiring 911 dispatch service

by Chris Paulus
SUGAR GROVE—Sugar Grove Village Board members on Nov. 20 discussed hiring the company Tricom to answer 911 calls and take care of dispatch.

Montgomery currently takes care of dispatch for Sugar Grove, while Tricom currently dispatches for St. Charles, Batavia, Geneva and Elburn.

“When a 911 call comes in, we take data from our dispatch centers and go straight to the squad cars,” said Nicole Lamela, regional vice president of Tricom. “If it’s a landline, it gives us the info of their address. If it’s a wireless call, the GPS bounces off the cell towers and shows up on our map.”

Tricom notes its consistent achievement of a 60-second response time. The company has a system whereby calls are prioritized and allocated when necessary. Board members and Tricom representatives during the meeting expressed a desire to work together.